At Tarfug, customer satisfaction is our priority. All products are made-to-order and individually produced after purchase. Because of this production model, we do not accept general returns for reasons unrelated to product quality. However, we do offer refunds and replacements under the conditions outlined below.

This policy complies with U.S. consumer protection guidelines for customized, made-to-order products.

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A. Return Policy

1. No Returns (Made-to-Order Model)

All products are custom-made for each order; therefore, we do not accept physical returns unless required by law.

2. Exceptions – When Returns Are Not Required

A full refund or free replacement will be issued for:

• Damaged items

• Defective items

• Incorrect products or variants sent due to our error

📌 Clear photo evidence is required and must be submitted within 30 days of delivery.
📌 No return shipment is required in these cases.

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B. Order Changes & Cancellations

1. Changes or Corrections

You may request changes within:

• 24 hours on weekdays

• 48 hours on weekends

After production begins, changes cannot be made.

2. Cancellations

You may cancel for a full refund if submitted within the timeframes above.
Contact: support@tarfug.com

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C. Refund Policy

1. Eligibility for Refunds

a. Damaged, Defective, or Incorrect Items

• 100% refund or free replacement

• Photo evidence required

b. Lost or Undelivered Orders

• After 45 days from order date → 50% refund

• After 60 days from order date → 100% refund or free replacement

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2. Refund Exclusions

Refunds cannot be issued for:

• Incorrect size, color, or design chosen by the customer

• Orders shipped to an incorrect or incomplete address provided by the customer

• Buyer’s remorse or change of mind

• Delays caused by carriers, customs, or peak-season volume

• Packages marked Delivered by carriers but not located (carrier investigation required)

• Shipping fees (unless the issue is our error)

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3. Refund Processing Time

Refunds are issued to the original payment method within 5–7 business days after approval.

4. Delayed or Missing Refunds

If you have not received your refund:

1. Recheck your bank / PayPal

2. Contact your card provider

3. Email us with:

   • Order number

   • Payment screenshot

   • Refund request details

We will assist immediately.

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D. Exchanges & Replacements

1. Eligibility

Replacements are available only for items that are:

• Damaged

• Defective

• Incorrect

Requests must be submitted within 30 days of delivery.

2. How to Request

Send the following to support@tarfug.com:

• Order number

• Photos showing the issue clearly

3. Processing

Approved replacements ship within 3–5 business days at no additional cost.

4. Exclusions

We do not provide exchanges for:

• Wrong size selected by the customer

• Personal preference or change of mind

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E. Customer Responsibilities

Customers must:

• Select the correct size, color, and design

• Provide an accurate and complete shipping address

• Inspect deliveries within 48 hours

• Report any issues within the required timeframe

Orders shipped to the wrong address entered by the customer are not eligible for refunds or replacements.

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F. Proof Requirements (Photo Evidence)

To process refund or replacement requests, acceptable forms of proof include:

• Clear photos of the product

• Photos showing defects, damage, or incorrect items

• Photos of the packaging

• Photos of size labels or print errors (if applicable)

• Screenshot of tracking status (for lost or delayed packages)

Providing detailed photos helps us resolve cases quickly.

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G. Non-Returnable Items

The following items are non-returnable due to their customized nature:

• Personalized or custom-made items

• Made-to-order apparel

• Customized footwear and home décor

• Items altered or washed by the customer

These items are only eligible for refund or replacement if defective or incorrect.

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H. Color & Display Disclaimer

Colors may appear slightly different due to monitor settings, lighting conditions, or printing variations.
These differences are not considered defects and are not eligible for refunds.

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I. Disputes & Resolution

If you intend to open a dispute with PayPal or your banking provider, we strongly recommend contacting us first.
Most issues can be resolved faster and more smoothly without filing a dispute.

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J. Contact Information

• Email: support@tarfug.com

• Address: 3299 N Cajun Way, Hanford, CA 93230, USA

• Support time: Monday to Friday, 9:00 AM – 5:00 PM PST

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K. Support Request Form (If Available)

You may use our Support Form to submit:

• Full name

• Order number

• Email used at checkout

• Description of the issue

• Photos or screenshots

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L. Summary Table (Quick Reference)