At Tarfug, customer satisfaction is our utmost priority. We operate on a print-on-demand model, which means each item is made uniquely for you after purchase. As such, we do not accept general returns. However, we do offer refunds and replacements under certain conditions as outlined below.

A. Return Policy

1. No Returns (Made-to-Order Model)

Because each product is custom-made, we do not accept returns or maintain inventory.

2. Exceptions – When Returns Are Not Required

We will offer a full refund or free replacement without return in the following cases:

  • Damaged or Defective Items: If your item arrives damaged or has a manufacturing defect.

  • Wrong Item or Size Sent: If you received an incorrect product due to our error.

📸 To be eligible, please provide clear photo evidence of the issue within 30 days of delivery.

⚠️ No return is required in these cases.

B. Order Changes & Cancellations

1. Changes or Corrections

You may update order details (e.g., size, design, shipping address) by contacting us within:

  • 24 hours (weekdays)

  • 48 hours (weekends)

Once your order is submitted to production, changes are no longer possible.

2. Cancellations

You may cancel and request a full refund if you contact us within the same timeframes above.

To cancel your order, please email us at support@tarfug.com with your order number.

C. Refund Policy

1. Eligibility for Refunds

Refunds are granted in these scenarios:

  • Damaged or Defective Items: 100% refund or replacement (photo proof required).

  • Wrong Item Received: 100% refund or replacement (photo proof required).

  • Lost or Undelivered Orders:

    • After 45 days from order date → eligible for 50% refund.

    • After 60 days → eligible for 100% refund or free replacement.

📦 Please verify delivery status using the tracking number provided.

2. Refund Exclusions

We do not offer refunds for:

  • Incorrect selections (size, color, design).

  • Incorrect or incomplete shipping address provided by the customer.

  • Buyer’s remorse or change of mind.

  • Shipping fees (non-refundable unless due to our error).

3. Refund Process

  • Refunds are issued to your original payment method.

  • Typical processing time: 5–7 business days after approval.

  • Accepted methods: Credit/Debit Card, PayPal, etc.

4. Delayed or Missing Refunds

If you haven’t received a refund yet:

  1. Recheck your bank account or PayPal balance.

  2. Contact your card issuer – it may take time before the refund is posted.

  3. Still no refund? Email us at support@tarfug.com with:

    • Order number

    • Screenshot of your payment history

    • Your refund request details

We will escalate the case and confirm the refund status.

D. Exchanges & Replacements

1. When Replacements Are Offered

  • Only applicable for defective, damaged, or incorrect items.

  • Requests must be made within 30 days of delivery (as verified by tracking).

2. How to Request a Replacement

Email support@tarfug.com with:

  • Your order number

  • Photos showing the issue

3. What Happens Next

  • Once approved, a replacement will be shipped within 3–5 business days, at no cost.

  • No return is required for the defective or incorrect item.

4. Exclusions

We do not offer exchanges or replacements for:

  • Incorrect size or design chosen by the customer

  • Personal preference or change of mind

E. Customer Responsibility

1. Check Order Details Carefully

Please confirm your size, color, and shipping address before placing an order.
We do not cover issues due to customer input errors.

2. Inspect Your Order Upon Delivery

If your item is damaged or missing:

  • Report to us within 48 hours of delivery confirmation

  • Include photos and a brief description of the issue

3. Shipping Address Accuracy

  • Orders delivered to the wrong address due to customer error are not refundable.

  • If the package is returned, you may be required to pay additional shipping to resend.

F. Disputes & Resolution

If a dispute is filed via PayPal or your bank, we recommend contacting us first to resolve the issue quickly and fairly.
We’re committed to customer satisfaction and handle cases promptly.

G. Contact Information

For any refund, return, or exchange inquiries, please contact us:

  • Email: support@tarfug.com

  • Address: 3299 N Cajun Way, Hanford, CA 93230, USA

  • Support Time: Monday to Friday, 9:00 AM – 5:00 PM PST

H. Feedback & Dispute Submission Form

To speed up your case, you may also submit your request through our Support Form (add link to contact form if available) with:

  • Full Name

  • Order Number

  • Email used for purchase

  • Description of issue

  • Photos or screenshots (if applicable)